Service Specialist or Head of Service & Parts

We have a rare opportunity to join or small but mighty team at Triumph Central London in Vauxhall.

We only have one vacancy and are open to the right candidate either being at a Service Specialist level or a management level to take on the role of Head of Service and Parts. Salary is 0TE £30,000 - £38,000 dependent on experience and the role.

For Head of Service & Parts:

Key Responsibilities:
- Provide clear leadership, motivating and managing our highly experienced aftersales team
- Ensure that our customers enjoy the very best experience
- Liaising with the manufacturer to maximise relationships and opportunities
- Achieve LIND & manufacturer business plans
- Achieve/Maintain a minimum upper quartile in manufacturer KPI’s

The successful candidate will:
- Demonstrate a progressive management career in the aftersales automotive trade
- Have a full understanding of workshop management alongside parts and clothing
- Have a full understanding of Service, Parts and Clothing departmental management
- Full understanding of Budgeting/ P+L/ Accounts/ Manufacturer bonus schemes
- Possess a proven track record of consistently exceeding targets
- Be driven, and understand that success comes through being a part of great team
- Possess a flair to maximise the use of social media
- Have an absolute desire to be close to our customers (we are passionate about bikes too! we regularly attend events, social meetings)
- Hold a Full UK Motorcycle and Van Driving Licence
- Have the desire to have fun and create a fun environment

For Service Specialist:

Key Responsibilities:
- Reporting to the Head of Sales you will be achieving vehicle profit and volume targets
- Maintaining above national average for our Customer Experience Programme and Mystery Shops
- Aim to maximise sales and profit opportunities
- Managing all Sales enquiries by use of Pyramid and Manufacturer CRM systems.
- Ensuring accurate completion of all Sales documentation
- Ensuring Showroom display and presentation is second to none
- Deliver first class leading customer service with every interaction.
- Actively drive the performance of New, Used and Finance related sales.
- Adhere to all manufacturer and LIND programmes.
- Actively promote the high standards of Triumph at all times.

The successful candidate will:
- Hold a Full UK Motorcycle Licence
- Have previous experience working as a Sales Executive in a dealership
- Have a desire to be close to our customers (we ride too, and we regularly attend events, social meetings and ride outs)
- Be a team player and foster strong inter-departmental relationships
- Have strong interpersonal and communication skills
- Be self-motivated, ambitious, professional, and forward thinking
- Be focused on achieving business goals
- Have the ability to work within a defined sales process
- Have a desire to have fun!

Benefits

- 30 days holiday (including bank holidays) rising with service
- Generous staff discount scheme
- Employee Assistance Programme?with access to 24/7 helpline and counselling including you and your immediate family
- Bike to Work scheme
- Life Assurance (death in service benefit) 1 year salary
- Health Care scheme with 24/7 access to a GP, 6 physio appointments and a prescription service
- Free eye tests and supplement towards frames
- Enhanced maternity and paternity pay
- Access to gym discounts using our Health Care Scheme
- Ongoing support with LIND Training and Development
- Manufacturer training
- Voluntary time off of up to 3 days to carry out volunteer work
- The opportunity to work in a great environment with great people
- Being a part of the LIND Family