Motorcycle Parts Advisor

5-Ways Motorcycle Centre is one of the most successful premium multi-franchise motorcycle dealership businesses in the North of England and franchised agents for Kawasaki, Yamaha, Suzuki & Peugeot. We live and breathe motorcycles and our 2nd generation family run dealership was established in 1980. We are looking for a dynamic and enthusiastic candidate to join our team in our premium multi-franchise business as a Motorcycle Parts Advisor.

Working with our successful and exciting motorcycle brands we are looking for a high quality candidate to join our very successful team. This is an excellent opportunity for the right candidate to join a well established, successful and growing motorcycle business.

We are seeking a dedicated and knowledgeable Parts Advisor with strong customer service skills and a solid understanding of motorcycle parts & accessories. As a Parts Advisor, you will act as the primary point of contact for customers, ensuring their needs are met while providing exceptional service. Your role will involve managing cash transactions efficiently.

Responsibilities and duties include:

- Organising all data capture to ensure that customers are communicated with effectively and every opportunity for selling and promoting the activity of the Parts department is fully maximised.
- Making sure that Parts Aftersales CSI scores reflect the expectations of the business and manufacturers.
- Developing and maximising every opportunity for the sale of parts & accessories.
- Ensuring the correct and efficient supply of parts to the workshop as and when required.

Work Schedule:
Working hours are 8.30-17.30 Tuesday, Wednesday & Friday, 8.30- 19.00 Thursday and 8.30-17.00 on Saturday. In person - On site.

Ideal Candidate

The ideal candidate will have a successful track record as a Parts Advisor from either the motorcycle or automotive industries and a good technical understanding of motorcycles.
Proven experience in customer service, preferably in the automotive industry - 1 year (preferred)
Good mechanical knowledge to understand vehicle parts & accessories
Excellent communication skills, both verbal and written.
Ability to upsell products and services effectively.
Experience with cash handling procedures is desirable.
Strong organisational skills with attention to detail.
Ability to work well under pressure in a fast-paced environment.
Can reliably commute or plan to relocate before starting work (preferred)

Essential

A passion for motorcycles is an absolute must as is the ability to deliver results.
A good technical knowledge of motorcycles together with the ability to communicate clearly with both the workshop and customers.
Full clean driving licence.
GCSE or equivalent (required) in English & Maths

Desirable

Full motorcycle licence or CBT certificate
Ideally from a previous automotive position, you will have the technical knowledge to be able to advise and accurately identify parts of a motorcycle.
Beyond this, you will be keen to develop what you know through product updates, hands-on model experience and expert training.

Benefits

A very competitive salary will be awarded to the successful candidate which will fully reflect both qualifications and experience.
Full manufacturer specific training will be provided as necessary.
Employee discount
On-site parking