Workshop Reception Administrator

Jim Allan Motorcycles is a family run business that started in 1975 with a small shop in Bathgate. It has since expanded into a full motorcycle dealership with branches in Falkirk and Bathgate offering a range of services including workshop, training, sales, spare parts, clothing & accessories, storage, security, off road gear and more

We are Scotland's sole dealer for Moto Guzzi and Aprilia with ranges from Suzuki, Quadzilla, Oset and Beta.

We're now looking for a Workshop Reception Administrator to join our friendly and dynamic team.

Key objectives of the role:

- Establish and maintain a seamless working relationship with the various departments to optimise workshop operations.
- Uphold the consistent delivery of a high level of customer service within the workshop department as per franchise requirements.
- Ensure that all scheduled work is carried out with efficiency and completed within the specified timeframes.

Roles and Responsibilities:

- Address customer enquiries, which includes responding to incoming calls and emails at the workshop reception and assisting in-store customers.
- Collaborate with the training department to arrange and manage bike maintenance.
- Schedule customer bikes for appointments and coordinate the work schedules of mechanics.
- Ensure that the necessary spare parts are either procured or ordered for the bikes scheduled for service in the workshop calendar.
- Collaborate with the sales manager to coordinate first servicing appointments for newly sold bikes.
- Collaborate with the sales manager to facilitate maintenance services for bikes displayed in the showroom.

Ideal Candidate

The preferred candidate should possess a proven history of success as an Aftersales Advisor in either the motorcycle or automotive sectors, coupled with a strong technical knowledge of motorcycles.

Essential

Essential requirements include a genuine passion for motorcycles and a demonstrated ability to achieve results. A positive and proactive attitude, paired with a willingness to learn, is crucial.
Effective communication skills with previous customer service experience.

Benefits

Massively discounted parts and accessories from industry leading brands.

Opportunities for skill development. (Training opportunities)

SALARY IS NEGOTIABLE BASED ON EXPERIENCE.