Jim Allan Motorcycles LTD

May 8th 2024

44 days left

Falkirk, Scotland

Aftersales & Service

Workshop Reception Administrator

by Jim Allan Motorcycles LTD

 Workshop Reception Administrator

 Falkirk, Scotland

 Service Reception, Service, Parts & Accessories, Customer Service, Aftersales

Jim Allan Motorcycles is a family run business that started in 1975 with a small shop in Bathgate. It has since expanded into a full motorcycle dealership with branches in Falkirk and Bathgate offering a range of services including workshop, training, sales, spare parts, clothing & accessories, storage, security, off road gear and more

We are Scotland's sole dealer for Moto Guzzi and Aprilia with ranges from Suzuki, Quadzilla, Oset and Beta.

We're now looking for a Workshop Reception Administrator to join our friendly and dynamic team.

Key objectives of the role:

- Establish and maintain a seamless working relationship with the various departments to optimise workshop operations.
- Uphold the consistent delivery of a high level of customer service within the workshop department as per franchise requirements.
- Ensure that all scheduled work is carried out with efficiency and completed within the specified timeframes.

Roles and Responsibilities:

- Address customer enquiries, which includes responding to incoming calls and emails at the workshop reception and assisting in-store customers.
- Collaborate with the training department to arrange and manage bike maintenance.
- Schedule customer bikes for appointments and coordinate the work schedules of mechanics.
- Ensure that the necessary spare parts are either procured or ordered for the bikes scheduled for service in the workshop calendar.
- Collaborate with the sales manager to coordinate first servicing appointments for newly sold bikes.
- Collaborate with the sales manager to facilitate maintenance services for bikes displayed in the showroom.

Ideal Candidate

The preferred candidate should possess a proven history of success as an Aftersales Advisor in either the motorcycle or automotive sectors, coupled with a strong technical knowledge of motorcycles.


Essential requirements include a genuine passion for motorcycles and a demonstrated ability to achieve results. A positive and proactive attitude, paired with a willingness to learn, is crucial.
Effective communication skills with previous customer service experience.


Massively discounted parts and accessories from industry leading brands.

Opportunities for skill development. (Training opportunities)


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