Workshop Reception Administrator

We are Scotland's sole dealer for Moto Guzzi and Aprilia with ranges from Suzuki, Quadzilla, Oset and Beta. Book in with our fantastic workshop facilities for servicing, MOTs, tyres and more with Aprilia, Moto Guzzi & Suzuki-certified Technicians.
Serving Falkirk & Bathgate as the one-stop shop for motorcycles, scooters, road & MX clothing, servicing, storage, training and much more.

We are proud to support new and existing riders in any way that we can, hosting a growing community - we are Jim Allan Motorcycles.

We're now looking for a Workshop Reception Administrator to join our successful and friendly team.

Key objectives of the role:

- Establish and maintain a seamless working relationship with the various departments to optimise workshop operations.
- Uphold the consistent delivery of a high level of customer service within the workshop department as per franchise requirements.
- Ensure that all scheduled work is carried out with efficiency and completed within the specified timeframes.

Roles and Responsibilities:

- Address customer enquiries, which includes responding to incoming calls and emails at the workshop reception and assisting in-store customers.
- Collaborate with the training department to arrange and manage bike maintenance.
- Schedule customer bikes for appointments and coordinate the work schedules of mechanics.
- Ensure that the necessary spare parts are either procured or ordered for the bikes scheduled for service in the workshop calendar.
- Collaborate with the sales manager to coordinate first servicing appointments for newly sold bikes.
- Collaborate with the sales manager to facilitate maintenance services for bikes displayed in the showroom.
- Establish communication with the parts department to guarantee timely procurement and ordering of required spare parts for customer bikes.

Ideal Candidate

The preferred candidate should possess a proven history of success as a Service Advisor in either the motorcycle or automotive sectors, coupled with a strong technical knowledge of motorcycles.

Essential

Essential requirements include a genuine passion for motorcycles and a demonstrated ability to achieve results. A positive and proactive attitude, paired with a willingness to learn, is crucial.
Effective communication skills with previous customer service experience.

Benefits

Massively discounted parts and accessories from industry leading brands.

Opportunities for skill development. (Training opportunities)