December 20th 2023
Aftersales & Service
Job Title : Customer Service Advisor
Location : Hook, Hampshire
Job Tags : Customer Service, Service
Motohaus Powersports is one the UK’s most pro-active Motorcycle Accessory Distributors responsible for promoting and distributing some of the industry’s most innovative brands. An exciting opportunity has arisen within Motohaus Powersports for a new member to join the customer service team. Here's a breakdown of the key responsibilities, qualifications, and benefits associated with this role:
Customer Inquiries: You will be responsible for responding to customer inquiries, providing information about products, offering technical support, and general assistance via phone and email.
Order Processing: Handle online orders from both trade and retail customers efficiently and accurately.
Product Knowledge: Provide customers with accurate and up-to-date information about the company's products and services.
Issue Resolution: Assist customers in resolving issues, complaints, or problems by finding solutions or escalating them to higher-level support if necessary.
Customer Relations: Listen to customer complaints, empathize with their concerns, and work to find solutions that meet their needs.
Compliance: Ensure that company policies and procedures are followed when assisting customers, particularly regarding privacy and data protection.
This role offers a great opportunity for someone looking to be part of a successful and growing organization in the motorcycle industry. If this opportunity aligns with your skills and career goals, we encourage you to apply and become part of the Motohaus Powersports customer service team. We look forward to welcoming a dedicated and enthusiastic team member to our organisation.
Applicants must be eligible and authorised to live and work in the UK.
Customer Service Experience: Prior experience in a customer service role is beneficial.
Multitasking Abilities: The ability to handle multiple tasks and inquiries simultaneously.
Fast Learner: Being able to quickly learn about the company's products and services.
Good Communication Skills: Effective verbal and written communication skills are crucial for clear and helpful interactions with customers.
Team Player: Ability to collaborate effectively with colleagues as part of a team.
Calm Under Pressure: Maintaining composure and providing excellent service even during busy or challenging situations.
Attention to Detail: A keen eye for accuracy in order processing and customer interactions.
Additional Skills (Advantageous):Knowledge of motorcycles or motorcycle apparel and accessories is a plus but not mandatory.
Competitive Salary: A competitive salary ensures fair compensation for your role.
Holiday: 28 days annual leave (including bank holidays), increasing by 1 day per year of service up to 5 additional days.
Working Hours: The position has regular working hours from 9 am to 5 pm, Monday to Friday.
Parking: Free on-site parking for employees.
Employee Discounts: You can enjoy discounts on Motohaus Powersports products, which is a great perk for motorcycle enthusiasts.
Supportive Work Environment: The organization promotes a supportive and inclusive work environment.
Training and Development: Opportunities for training and development are available to enhance your skills and knowledge.
Career Growth: There are opportunities for career growth and advancement within the company.