Regional Aftersales Manager - South West

Global multi-branded Motorcycle and Scooter manufacturer is seeking an experienced candidate with knowledge of the motorcycle industry to support the Dealership Network in all areas of Aftersales matters including technical support, product and systems training, warranty, troubleshooting, liaising with European HQ as required and customer service enquiries.

Responsibilities:

- Leadership of technical staff, duties and activities within the Dealership Network.
- Dealer training – planning, developing and delivering technical courses to address both existing needs and introducing new technologies within the product range.
- Assisting the Dealers as requested or required on Technical or systems queries.
- Management of any Aftersales issues arising from Customer Services or as raised directly by the Dealer.
- Managing Brand KPIs within each Territory.

Ideal Candidate

The ideal candidate must have:

- Thorough understanding of technical, mechanical, electrical and diagnostic principles.
- Professional personal presentation and manner.
- Good commercial awareness together with a common-sense approach.
- Awareness of Legal responsibilities including Consumer law.
- Effective communication skills at all levels both written and verbal.
- Self-motivated and dynamic in your approach to business, with the ability to work under your own initiative.
- Excellent organisational and influencing skills .
- Computer literate.

Benefits

- A very attractive salary package will be awarded to the successful candidate which fully reflects the importance of this role within our organisation.
- Company car, phone and laptop.
- Private health care opt-in after probationary period.
- Supportive and inclusive UK team.