Technical Services Specialist/Technical Trainer - UK & Ireland

Job Summary:

• Technical support for the dealer network of Polaris Off-Road vehicles and Indian Motorcycle
• Coordination of parts, garment and accessory orders (PG&A), improving the efficiency of customer service.
• Provision of technical training for the British dealer network

Essential Duties and Responsibilities:

• Assist dealers with any requirement about breakdowns or technical issues on vehicles, service bulletins, and recalls
• Telephone counselling for dealers and customers
• Regular visits to dealers for training purposes, audits and to build a good working relationship
• Supporting the marketing department with preparation and realization of events
• Prepare and maintain press demo fleet
• Management of communications to the dealer network
• Preparation and implementation of technical training for the dealer network
• Manage PG&A (Parts, Garments & Accessories) orders for dealers and ensure the ongoing accuracy of availability information.
• Management of parts orders, provision of the corresponding status and communication with dealers.
• Work with European Head Office PG&A Staff to develop and deliver smarter / leaner PG&A Forecasting for Polaris UK & Ireland
• Preparation of reports for the Regional Technical Service Supervisor on the status of the PG&A business with the dealer network
• Routinely analyse data on common part failures and liaise with service managers, product managers and engineers to identify root causes and solutions
• Participation in relevant Polaris events and meetings (department meetings, trade fairs and dealer events)
• Managing communication with authorities such as the DVLA to avoid legal issues

Ideal Candidate

• Minimum HND, preferably Degree level education, with significant experience (minimum 5 years) in automotive / mechanical field
• Excellent technical customer service skills, high level of teamwork.
• Excellent organization, communication and administrative skills, PC applications, Microsoft Word, Excel, data entry within order processing/distribution systems.
• Ability to take instructions and work independently.
• Ability to manage multiple tasks and projects simultaneously in a fast-paced and stressful work environment.
• Ability to resolve conflicts
• Expertise in vehicle electrics and vehicle diagnostics
• Interest in and knowledge of off-road vehicles and motorbikes
• Driving licence class B is necessary, class A desirable (not obligatory)
• Language skills: Fluency in English is mandatory, basic knowledge of is German is beneficial but not mandatory

Benefits

A very competitive salary will be awarded to the successful candidate which will fully reflect both qualifications and experience.
Private Healthcare
Company Mobile Telephone
Gym Membership Contribution
Pension Scheme
Profit Share Bonus Scheme
25 Days Paid Holiday
Hybrid Working (3 days in/2 days out)