Aftersales Manager - Newmarket Harley-Davidson
Newmarket, Cambridgeshire
OTE £41,000 per annum
Sales, Retail Sales - Parts & Accessories, Parts & Accessories, Aftersales
Newmarket H-D is long established, previously known as Black Bear which opened in 1996, we bought the business in 2013 and have since moved to brand new premises to the North of Newmarket, just off of the A14/A140 junction.
Our business has grown dramatically over the last few years, we now employ a team of twenty passionate people. We are famed for our events and hospitality, we are a destination in its own right, and we like to have fun whilst achieving the very best in customer service and ensuring a profitable return.
We are LIND, or 'Life in a New Dimension'. We're now one of the largest motorcycle groups in the UK and officially represent BMW in Welwyn Garden City & Norwich, Harley-Davidson in Guildford, Reading, Newmarket, Norwich & Watford, and Triumph motorcycles in Central London, West Byfleet, Romford & Watford, we have a total of 11 dealerships including our 2 Porsche Centres, our hugely successful site in Kent and our newly launched site in Norwich. We are the largest retailer of Harley-Davidson Motorcycles in the UK
Our goal is to offer our customers world class cars, motorcycles, accessories, and services which enrich their lives, and to provide an ownership experience to match.
A very rare opportunity has arisen at Harley-Davidson Newmarket, we are seeking a fully experienced Aftersales Manager to join our experienced and long serving team.
This position is a key senior management role within our business which is one of the largest Harley-Davidson businesses in the UK, you will report directly to the Head of Business and lead one of the most experienced aftersales teams in the network
You will lead our very busy Service, Parts and Clothing Departments to achieve outstanding customer service delivery by leading from the front, whilst achieving set targets both from the Manufacturer and the Lind Group.
Above all, you will share our passion for Harley-Davidson. You will be able to prove a long, successful track record of continuous experience within a Service & Parts department (Clothing experience an advantage) and be an excellent leader and team player, your first and foremost priority will be a desire to provide the very best experience for our customers, as standard customer service is not enough.
With us you will need to genuinely want to take ownership of our customers’ needs, wants and desires, you’ll want to get fully involved with dealership events, rides and have some fun, we live and breathe bikes, to us this is far more than just a place of work.
Responsibilities include but are not limited to:
• Reporting to the Head of Business
• Ensuring the smooth running of all Aftersales departments
• Management reporting
• Achieving Budgets/Targets, both Lind and Manufacturer
• Deliver outstanding customer experiences via your team
• Recruit, Train, Develop and Motivate a team of 12
• Online shop management
• Manufacturer relations
• Responsibility for the Health & Safety of the site
• A minimum of three years proven continuous track record with motor trade Management
• Sound working knowledge of automotive DMS systems in Service & Parts
• Outstanding people management skills
• Possess a strong working knowledge of Management Accounts/ P+L/DOC’s etc
• Possess proven business development skills
• Have a natural ability to motivate all team members, interact and foster strong interdepartmental relationships
• Full UK Motorcycle & Car Driving Licence
• 39 Hour working week (Tuesday through Saturday)
• 22 days holiday rising with service, plus bank holidays
• Generous staff discount scheme
• Onsite Parking
• Employee Assistance Programme
• Ongoing support with LIND Training and Development
• Manufacturer training
• The opportunity to work in a great environment with great people
• Being a part of the LIND Family with an opportunity to grow further
