Customer Experience Coordinator

Love Bikes? Love Kawasaki?
If the answer to these two questions is a resounding YES and you've also got a passion for delivering a great customer experience then read on!

We're looking for someone with a passion for motorcycles who would also love to work for one of the world's biggest and most successful motorcycle manufacturers. Maybe you're looking to start a successful and fulfilling career in the motorcycle industry. Maybe you currently work in the motorcycle trade and are looking to make the switch to working for a manufacturer or maybe you don't but working for a motorcycle manufacturer would be your dream job. Either way, if you're looking to move your career to the next level we want to hear from you!

Reporting to the Head of Customer Experience based at the UK Head Office of Kawasaki Motors UK, the primary function of this role is the coordination of the Kawasaki Training Academy. This includes dealer communication, course structuring and organization of materials and system maintenance. Further responsibilities will also include coordination of KMUK systems development and maintenance.

Main Tasks:

- Control and maintenance of the Kawasaki Knowledge System.
- Coordination and development of the Kawasaki Training Academy including communication with all Training Academy delegates.
- Administration of the Kawasaki Training Academy including course materials.
- Working in conjunction with Head of Customer Experience with all KMUK internal systems.
- General support to the Customer Experience and Marketing teams.
- Systems Development alongside the Head of Customer Experience.
- Play an active role within the wider Sales and Marketing Team.

The role is office based and as such you should live within a 45 minute/1 hour travel radius from Bourne End. There is also a requirement to attend outside events as and when required plus some European travel.

Ideal Candidate

The ideal candidate will possess a knowledge and understanding of motorcycles and the motorcycle market as well as being an effective administrator. Experience of marketing as this role works very closely with our Sales & Marketing team and a basic level of understanding/experience from within the training sector would be ideal.

Essential

Sound and proven administrative skills.
Strong and effective communication skills, both written and verbal.
Proficient in the use of Microsoft PowerPoint, Word and Excel.
Flexibility and the ability to work to deadlines is key to this role.
Willingness to work flexible hours including travel and some weekend work on an as required basis.
Driving license is essential.

Desirable

A knowledge and love of the Kawasaki brand would, of course, be advantageous!
Motorcycle license desirable.

Benefits

Final salary awarded will fully reflect experience and qualifications.
Pension/Life insurance.
Private Medical cover.
Staff purchase scheme.
Gym membership contribution.
Staff motorcycle scheme.