Chelsea Motorcycle Group

February 18th 2019

Ended

Fulham, South West London

£24,000 - £28,000 per annum

Aftersales & Service

Motorcycle Service Advisor/Parts Controller

by Chelsea Motorcycle Group

 Motorcycle Service Advisor/Parts Controller

 Fulham, South West London

  £24,000 - £28,000 per annum

 Service, Parts & Accessories, Customer Service, Aftersales, Service Advisor, Warranty

We are looking for a Motorcycle Service Advisor/Parts Controller, ideally with previous experience within the motorcycle or automotive industries to work in our very successful premium multi-franchise motorcycle business.

Working in a team environment you will be responsible for providing a top quality service to customers who want to book their motorcycles in for service and/or repair work. You will be required to liaise with the workshop to understand work in progress, keeping customers informed and where necessary requesting authorisation for additional work. You will also be responsible for customer's service department queries, ensuring you resolve them to the customer’s complete satisfaction.
The role also carries with it responsibility for ensuring that parts are stocked correctly and available when required by our busy workshop. This is a very process driven and customer service focused role.

Ideal Candidate

Previous experience in a similar role ideally from within a motorcycle or automotive environment. Applications will also be considered from motorcycle enthusiasts who have worked in a service receptionist role in the automotive trade and are looking for that next step up in their career.

Essential

The successful candidate should be personable, highly motivated, process driven and be able to achieve consistently high levels of customer service. You will also be an effective communicator and must have a passion for all things two wheels.

Desirable

A good understanding of motorcycle mechanics would be beneficial but isn't essential.

Benefits

Final basic salary awarded to the successful candidate will depend on experience. A performance related bonus will also be awarded in addition to basic salary.
Full manufacturer training will be provided as necessary.

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