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Service Dept Controller / Workshop Manager

Company

5-Ways Motorcycle Centre

Date

7 Jun

Location

Hull

Days Left

7d 4h 45m

County

East Riding Of Yorkshire

Salary

£17,500 - £22,500
per annum

   
 

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To organise, manage and operate the Service Dept within East Yorkshire's largest franchised dealership, optimising the use of available resources and ensuring that the highest level of customer service is maintained.
To ensure the service customers receive prompt, courteous and effective repair of their motorcycles within the guidelines of the policies and procedures of the dealership.
To ensure customer data is recorded
To carry out various database activities, including customer follow up, service/mot reminders and ad hoc campaigns
To administer warranty repairs and claims in accordance with manufacturer and dealer guidelines
To promote & sell accessories, performance upgrades, and ad hoc promotional items
To manage the most effective way of carrying out the work required, taking account of the skills of the workforce, the priorities of the business and the cost implication.
To ensure all work is correctly invoiced and payment received. Handle customer queries courteously and within company policy at all times.
To maintain close liaison with customers in order to achieve maximum customer retention.
Ensure all staff are trained as required to meet the immediate and longer term needs of the franchise.
To be responsible for the standards of personal appearance, health & safety and discipline and work within the department.

Other Benefits

Staff discount scheme
Staff Demo bike ride outs

Ideal Candidate

Experience gained in an automotive or motorcycle workshop and service environment together with a motorcycle and scooter passion

Essential

Highly organised and efficient individual, willing to take on responsibility and able to fit into a small and tightly knit, energetic team.
Computer literate

Desirable

Previous experience with all or some of the following brands Yamaha, Kawasaki, Suzuki and Piaggio/Vespa/Gilera

 
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