The successful applicant is expected to be a good communicator having had experience in dealing with customers directly. A polite helpful manner and honest character is essential. Although good product knowledge is desirable training will be given to a quick and enthusiastic learner. Customer satisfaction is essential and you will be a key member of the team ensuring that customer expectations are exceeded. You will be based on the service desk and your duties will include the processing of warranty claims for both new and used vehicles. Other duties will include tracking jobs through our busy workshop and keeping customers updated with regular progress reports. You will also be responsible for scheduling of collections and deliveries along with a variety of administration duties. Sales of parts, clothing, helmets and accessories will be required either over the counter or by mail order. Computer literacy although not essential will be an advantage.

Hours of work will be four week days 8.30hrs to 18.00hrs and Saturday 8.30hrs to 17.00hrs. Holiday entitlement will be 20 days plus bank holidays. Remuneration will reflect your experience and the responsibility that goes with the job to be discussed at interview.

Other Benefits

Excellent Staff discounts twenty paid holidays per year plus stats. The oportunity to work for a well established customer focused business that actively develops and trains its employees to provide outstanding levels of customer service

Ideal Candidate

A motivated individual who enjoys dealing direct with the public and has a good manner. Someone who has worked in a customer support role in a similar technically based industry.

Essential

An honest individual who is a good communicator. With some technical ability and a keen interest in motorcycles and scooters.

Desirable

A clean full Car and Motorcycle licence living within easy commuting distance of our Manchester store. Some one who would be confident enough to do basic mechanical operations at home and enjoy doing them.